A designer must visualize what has never been, advancing and actualizing stakeholders' thoughts, abstract though they may be. Dense intangibles must be broken down and made real, beginning with pencil and paper or wireframes, enabling complex ideas to be understood – and solutions created.
Welcome to my portfolio.
This folio contains samples of commercial portraits and fantasy illustration.
The commercial portraits were commissioned by NextIT, a company that makes virtual agents for use in answering user questions on websites... also known as "chatbots". The brief was to make the images look realistic but to stop short of absolute photorealism. None of them are likenesses of real people.
Digital illustration
Some carry wounds of the heart that render them vulnerable beyond what is tolerable. They defend themselves by turning those wounds into savage beasts, ready to defend against anyone who comes too close. This is an unpublished book cover illustration in the horror genre.
This character was created in the 3D program Zbrush, then brought into Photoshop for lighting and color design.
This illustration is of an implantable device that sends periodic electrical stimulation into the patient’s brain. The stimulation helps heal memory loss after trauma. A clinician communicates wirelessly with the device and the cloud to send timed signals to the device, and from the device into the brain.
This lllustration I created for Aetna has been widely (and freely) distributed across the Web. I wish I had a nickel for every time it’s been used!
Whenever a clinician taps one of the yellow dots in the CubixxMD app, RFID technology sends data to a “smart” medication refrigerator which logs the dose that was dispensed into the CubixxMD inventory management system.
I was asked to create gender-neutral illustrations for this project.
Illustration for Aetna
Illustration for Aetna’s Simple Steps Dental, reviewed by Penn Dental Medicine.
Illustration for Aetna InteliHealth
CubixxMD is a refrigerator-based radio-frequency identification (RFID) tracking system available to physicians. Clients also have the option to use CubixxMD through the desktop version and mobile app. Pharmaceuticals arrive pre-tagged with RFID tags, which makes it easy to track the product’s journey to the patient through the CubixxMD system.
myWorkplace is an internal app for iPhone and Android users. It helps employees find conference rooms, schedule company events, and is integrated with Robin and Hummingbird for booking appointments and locating conference rooms.
This early version of myWorkplace was released in 2018. Here is the original sketch I made prior to creating wireframes.
The My GNP mobile app enables Good Neighbor Pharmacy customers to refill prescriptions by scanning or entering their prescription information. Customers can refill prescriptons for themselves and their family members.
Good Neighbor Pharmacy, or GNP, is an American retailers' cooperative network of more than 3,200 independently owned and operated pharmacies.
The My GNP phone and watch apps allow users to select their closest Good Neighbor Pharmacy, choose it as their default store, and refill prescriptions, track medication compliance, and more.
ABC Order is the unified e-commerce platform that allows for a holistic customer service experience across the AmerisourceBergen family of companies.
The enterprise recently underwent a rebranding process, and I was tasked with applying the brand elements to this platform.
ThoughtSpot, the annual conference and trade show by AmerisourceBergen and Good Neighbor Pharmacy, is a four-day event that provides business-building insights and expertise for independent pharmacies.
ThoughtSpot features several interactive iPad apps, two of which are shown here, that help customers gain insight into discounts on their pharmaceutical spending.
Do warehouse portals need to be utilitarian? The myDC portal for AmerisourceBergen’s distribution centers goes beyond utility to provide a branded experience that helps associates and managers keep track of all facets of the distribution cycle.
On the DUO self-service intranet screen, users can perform activities such as changing their passwords, accessing settings, or adding a new phone.
I created several iterations of an app for Lifeshield's "smart home" technology.
Lifeshield is a subsidiary of DirecTV.
Platform: iOS and Android, smartphone and tablet
This control panel was designed in 2014. It is now somewhat dated, but I’m including it since it was an innovative product nearly a decade ago.
The Automated Virtual Agent uses Watson technology to listen during the customer call process in order to intelligently recommend products by automatically searching available catalog and/or the customer order history. This frees the customer service representatives to devote their full attention to customer calls.
I created the wireframes, visual design, and avatar illustration which has become the standard avatar for AmerisourceBergen products.
This wireframe represents a proposed workflow for an app for sales representatives. The app would enable reps to perform simple tasks such as logging contacts and updating sales opportunities.
The drawings were used to obtain buy-in from the business team. The final app will be built in SalesForce.
While I was consulting at the Archer agency, I conducted client interviews with the Essent Mortgage Company. They were unsure about the direction they wanted to go in their website redesign.
I synthesized the interviews into sticky notes, and patterns emerged that pointed the way toward the direction eventually proposed by the agency.
I led the award-winning UX, Visual Design, Creative Services, and Human Factors teams at Aetna from 2004 to 2012.
In this role I provided art direction and/or created UX and UI designs for many Aetna web and mobile sites and apps.
Aetna's redesign was undertaken by agency Seigel + Gale.
My role: Art direction, stakeholder
This was Aetna's home page when I left the company in 2012, before the site transitioned to a responsive page design. I worked on many iterations of this page over the years, as an art director as well as lead designer.
CarePass connects to health and fitness apps to help set and track goals, see all user app data in one place, and access care when users need it. My role: Art director
In 2013, I created UX and UI designs for the Lutron Quantum software for the newly remodeled Harvard Fogg Museum.
The interface allows building managers to control Lutron's lighting and window shade products digitally.